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Our Story - Welcome to Tackaberry

Tackaberry Heating and Refrigeration Supplies was founded in  1967,  by Mac and Betty Tackaberry. We are still 100% owned by the  Tackaberry Family, with both of Mac and Betty's children,  Frances  and Paul working in the business. We are a 4 location,  HVACR  Distributor and Sheet Metal manufacturer primarily serving Eastern  Ontario.

Head office is located in Kingston, with branch locations in Belleville, Brockville and Cornwall Ontario. We employ well over 50 full time staff members and inventory an extensive offering of heating, cooling and fireplace product. We also manufacture a complete line of sheet metal product at our Kingston location including pipe, duct and elbows.

In an industry that is full of large corporate entities, fuelled by mergers, acquisitions and buyouts, we are one of the few independent, privately held Family Wholesalers left in Eastern Ontario. Our ongoing success is built on ensuring that every single customer has easy access to the ownership group and the ability to create relationships with our core team members. From quoting to credit, we are committed to providing our customers with an exceptional experience each and every time they interact with us.

As we celebrate our 49th year in business, we are more committed than ever to encouraging and growing our business. Our Family owned company remains focused on ensuring that our founding fundamentals remain intact.

 

Business Philosophy

Tackaberry strongly supports the philosophy that a successful business is based on three fundamental beliefs, value, honesty, and integrity.

Value has been, and will continue to be a key ingredient is the ongoing success of Tackaberry. Our customers must feel they have received exceptional value for their money.

Honesty is critical to the success of any relationship. Our customers must be absolutely confident they are receiving truthful and honest answers and advice each and every time they interact with us. Honesty is a core building block in creating lasting, long term relationships.

Integrity allows us to end each day with complete confidence that the morals and ethics of our actions and efforts have been completely above board and executed with absolute truthfulness. The dependability of our character and our reputation are two key aspects of our business that we take very seriously. Our customer's success is of the utmost importance to us. We have a vested interest in seeing our customers do well. We view our customers as partners and encourage and support them to build strong and successful businesses.

 

Exceptional Support & Emergency Service

Tackaberry supports our loyal customer base with 24 Hour Emergency Service, the longest hours of operation in our area and several trade licensed staff members.

We have specialized Hydronics, Hearth, Renewable Energy-Solar, Commercial and Design Departments that are specifically dedicated and trained to support our customers in these areas of the trade.

Our 100% Satisfaction Guarantee has set new standards in customer support and product endorsement.

 

Our Future

Tackaberry is working hard to be your preferred supplier. We recognize that most of our customers do not work a standard 9 to 5 day. In this spirit, we are committed to ensuring that we are easy to do business with.

In combination with our 8 o'clock Order Desk, (1.800.465.7088) Tackaberry offers our customers an easy to use, intuitive Web Order Entry system. Our customer driven WOE system allows Tackaberry customers a safe and secure way to conduct business with us 24/7.

Features of our WOE include:

  • Account Balance
  • Real Time inventory availability
  • On Line, real time ordering
  • E-mail Access to all Tackaberry employees
  • Quick Links to Manufacturers Websites
  • Complete customization options, such as part numbers and custom product groups

Beyond this, Tackaberry continues to add new product categories and services each and every year. We are committed to finding the very best staff members we can and supporting and empowering them with the proper training and resources to ensure that our business keeps up with the demands of your business. We believe strongly in having the right people, the right products and the right policies. Your success is our success and we have always viewed our customers as partners in our business.

 

We would appreciate the opportunity to earn your business. If you have any questions, please feel free to contact me at anytime.

Kindest Regards,

Mike Spies
Operations Manager
1.800.465.7088
mspies@tackaberry.com

 

 

 

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